Dr. R. Raju

Prof. Srilakshmana Kumar D

Abstract

This article deals with TQM (Total Quality Management) as a fundamental component and a large function that formulates policies and strategies for banks and financial institutions. Many quality management models have been developed in the past by the researchers. However these TQM models do not address the key characteristics of Banks and financial institutions. Even though sufficient conceptual and case studies are available about TQM implementation, there is an insufficiency of empirical studies. Hence an attempt has been made to develop a modelfor implementation of TQM in Indian financial sector through this study.

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