Hemant Thakkar , Yogesh Chauhan

Abstract

Total Quality Management (TQM) has been used as a key factor for the growth of many organizations. TQM involves several aspects of the organizations like manufacturing, quality, production control etc. Many organizations implement Total Quality Management philosophy in a customized mode with the target to achieve excellence in certain business aspects. Total Quality Management is used not only in manufacturing organizations, but it is used in service sector enterprises like education, finance; and health care centers also. Total Quality Management model should be developed based on type of product, size and kind of organization, and vision & mission of the organization etc. There are many organizations which are performing very well in certain areas, but they are not equally strong in other aspects of the business parameters. Organizations are therefore setting goals of improvement in desired aspects. Some organizations are growing well in certain period of time due to better product quality, but after certain period of time it is very difficult for them to sustain their position in the market. This is due to the entry of many new organizations and also due to better working performance of the existing competitors, who strive for continuous growth. Total Quality Management includes continuous improvement in strategic plans, product quality, customer care, human resource etc. The Malcom Baldrige model is considered to be the best model for achieving business excellence. This paper focuses on analysis of Tata Business Excellence Model (TBEM). The objective of study is to analyze how world class organizations used Total Quality Management philosophy.

Keywords- Total Quality Management, Business Excellence.