Ramkrishna Bharsakade
Prof. Padmanav Acharya
Dr. L. Ganapathy
Abstract
This study uses a selective literature review approach to analyze the lean management system implementation in different service verticals. It addresses three research questions that will help to map the lean management philosophy in the service sector. The analysis of literature found that lean management philosophy applied in manufacturing can be extended to improve service operational efficiency. Generalized mapping of five lean principles, seven basic wastes, and the effectiveness of various lean tools was established from a service perspective. This study would be useful for practitioners as well as a researcher to understand the basics of lean management systems in service verticals.Keywords- Lean, Lean Management, Service verticals, lean waste, lean principles, lean tools.