Gaurav Kumar
Sagar Dagar
Dr. Mahindra Singh Niranjan
Abstract
Mumbai dabbawallah’s presents an excellent example of world class logistics services with six sigma certification, and these all even without using advanced technologies, like navigation services, GPS, mobile application, tracking services, and even without motorised vehicles. So, by having a look in case of Mumbai dabbawallah’s, it is extremely important to know that how they are managing to do this, even when they are giving very less salary to their workers. This paper provides details of logistics services of Mumbai dabbawallahs and the most critical factors that are responsible for their success without the intervention of advanced technology in their system
Keywords- Mumbai dabbawallah’s, Supply chain management, logistics service, food delivery, success, sustainability, dabbawallah, Mumbai, India, case study