Pavan Danaboina

University/Institution/Organization: NICMAR University, Pune

Avinash Bagul

Assistant Professor, School of Project Management University/Institution/Organization: NICMAR University, Pune

Arpita Mathur

Assistant Professor, School of construction University/Institution/Organization: NICMAR University, Pune

Jonardan Koner

Professor, School of construction University/Institution/Organization: NICMAR University, Pune

Abstract

This paper aims to develop a methodology to improve the quality of housing construction projects to enhance client satisfaction. A detailed methodology was developed to improve housing construction project quality using Quality Function Deployment (QFD) concept. Benchmarking of the project technical descriptors was done to identify opportunities for project quality improvement. The methodology has been verified with the help of a real-time housing construction industry case study. The prioritized client needs identified were general amenities, property location, material brand, room size, interior fit-out works, commercial premise, and the flat final price (client budget). An analysis of prioritized project descriptors revealed that important descriptors influencing the project quality in descending order were finance, planning and budgeting, project feasibility, material selection, inflation rate, and design changes

Keywords- House of quality; Housing Projects; Project Feasibility; Project Quality; Project Technical Descriptors; Quality Function Deployment